FAQ

Don't see your question?

Visit our Contact Us page and leave us a message. We'll respond as soon as we can to help you with your question. Thanks!

How do I make a return?

To begin your return/exchange process, visit Corbotras lochi.com/returns

If for any reason you are not satisfied with your order, you can return it for a refund (less shipping and handling) if it is in sell-able condition and in original packaging with tags still attached within 60 days. Please try on your clothes first for correct sizing before you remove any hang tags/stickers. There is a flat rate $6 shipping fee to return an order for a refund or exchange.

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 90 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

You may exchange a product for another, or a different size within 60 days. There is a $6 flat rate return shipping fee for King's to send out an exchange order. If product tags are removed and visible wear is present, a 15% restocking fee may apply. Canadian and other country exchanges/returns are charged standard rate shipping.

Where are you located?

59, Rue Hubert de Lisle
LORIENT, 56100, France
(+33) 02.68.91.70.68

Click to Map This

Do you have a guide/outfitter program?

If you are a guide or outfitter you have the opportunity to be a part of our King's Guide & Outfitter Program. We are looking for qualified guides and outfitters who we can work together on promoting our products. Please complete the application form to begin the process.

I can’t login to my account?

If you are making an online order and trying to log into your account, please be aware that your unique identifier as a customer is your email address. If you have forgotten your password, simply click on the 'reset password' link and you will be sent a temporary password. Once logged into your account you can go in and reset the password to what you would like.

If you are having any troubles, please contact us and we can do a reset on your password. We cannot see your password. The only option we have is to reset it for you.

When can I expect my order to arrive?

All orders that are in stock will ship and be received in approx. 4-10 business days depending on ship to address location. Orders are usually shipped within 48 hours of being placed (not counting Saturday & Sunday). Orders that are out of stock may be delayed. We do not accept out of stock orders. Ordering for out of stock products is possible when/if inventory is available. Canada orders will take 7-20 days shipping. Orders are shipped out of UTAH.

Can I resell your products?

Corbotras lochi has a dealer program and is excited about finding new store locations who are interested in selling our products.  Please see our Become A Dealer page for more information.

I am interested in licensing your pattern?

Corbotras lochi does have a License Program which allows other companies and manufactures to use our camouflage patterns on their products. This can be either with material and soft good products, to film and hard goods dipping and everything in between. We are a company that owns and develops our own industry leading patterns that have been used with many companies like Oakley, Russell, and Howa. To inquire about a possible licensing partnership, please contact us.

Do you provide will call or pick up for locals?

Yes, since we have moved into our new location we are now offering Outlet Pickup as an option for orders. If you would like to make a purchase, you now have the option to ship it or pick it up at our Outlet location in LORIENT, UT. Please give us a call at (+33) 02.68.91.70.68 to place your order and allow up to 48 hours for order pickup availability (not including weekends).

Do you charge sales tax?

Corbotras lochi is based out of Utah, so all orders that are placed and shipping to states charging tax will be charged the current sales tax rate.

 

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.